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Vetting the best contractor
 
 

Should-Ask Questions for Home Service Contractors

 
what you need to know when choosing a home service contractor
 
There are some great contractors out there. And then there are some not-so-great. Knowing how to vet the best is a skill every homeowner deserves.

To get past any doubt and know you’re comparing professionals on the most important stuff, use this infographic to measure each up against these clear and quantifiable standards.
 
 
 
1
 
 
 
#1 Question you Should Ask:

Does the company have current business tax identification that shows they are a registered business with the state?

The answer you should expect: Valor Home Services has been operating as a registered business for the 25+ years we’ve been around.
 
 
 
 
 
 
 
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#2 Question you Should Ask:

Do they have current liability and workers’ compensation insurance on the company and all of their workers?

Warning: In some states, owners are not required to have worker’s compensation insurance on themselves, only on employees. Some contractors will cheat this rule and hire their helpers as subcontractors to skirt around even that requirement. You could potentially end up with no one covered by worker’s compensation on the job if your contractor pulls these tricks.
 
 
 
 
 
 
 
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#3 Question you Should Ask:

Do they have a dedicated after-hours phone number in case of an emergency?

The answer you should expect: Yes. Valor gives our clients access to our 24/7 emergency phone number, and we also have a live chat available 24/7 on the website.
 
 
 
 
 
 
 
4
 
 
 
#4 Question you Should Ask:

How long have they been in business?

For example: Valor has been in business for well over 25 years.
 
 
 
 
 
 
 
5
 
 
 
#5 Question you Should Ask:

What is their BBB rating?

For example: Valor Home Services has an A+ BBB rating.
 
 
 
 
 
 
 
6
 
 
 
#6 Question you Should Ask:

How many 5-star Google and website reviews do they have?

For example: Valor’s reviews on Google are accessible right here on the website.
 
 
 
 
 
 
 
7
 
 
 
#7 Question you Should Ask:

How long is their workmanship guarantee?

For example: If you aren’t 100% satisfied with our Valor-level services, we will pay you up to $500 and make it right at no extra cost. Anything short of that guarantee is just fluff.
 
 
 
 
 
 
 
8
 
 
 
#8 Question you Should Ask:

Do they guarantee their prices will not change from the original agreement?

The answer you should expect: Yes. For example, Valor Home Services makes this promise. In fact, it’s one of our three brand promises that we always finish projects on budget. And that budget is not a moving target.